F.A.Qs.

IMPORTANT INFORMATION FOR YOUR TOUR

Have a look  carefully the next information; it will help you answer any of your questions about our  service and tours in  Cusco and Machu Picchu.

WELCOME TO CUSCO

You will be welcomed at Cusco airport and we drive you to your hotel, please send us the information about  flight details at least 14 days prior to your trek. Look out for our representative holding an KENKO ADVENTURES logo at the arrival terminal. It can be done on any date that is best suited to you!

THE BRIEFING

We use to visit at your hotel 6 pm or if you prefer during the day 9am to 1pm or 3pm to 5pm, please you could send us a email with details to get your briefing time and we Will be ready any time for our clients.

CAN I STORE MY LUGGAGE AT YOUR OFFICE?

Of course! During the Cusco or  Machu Picchu Tour your main luggage can be store at our office or at your hotel, both are for free. Please don´t  pack anything you will need for your hike.

HOW TO BOOK THE TOUR?

FIRST, to book your our day tours and Machu Picchu Tours, we need you to fill out our booking form with your personal information by clicking on BOOK NOW.

Please be ready with the next information (FROM EACH PARTICIPANT in your group).  We cannot purchase  an entrance to Machu Picchu or the train without the following information:

Personal information (your full name, exactly as on your passport):

Gender

Passport number

D.OB. (dd / mm / yyyy)

Nationality

SECOND, we require a deposit of US$220.00 per person in order to purchase a your entrance to Machu Picchu and train ticket.  You can make you deposit by clicking on the  PAYPAL symbols or you can click on the PAYPAL symbols on our booking page or click here on the payment method of  PAYPAL.

WHAT ABOUT THE BALANCE?

It could be greatly appreciated if our clients pay in cash at your briefing time in the hotel (US dollars or Peruvian soles) here in Cusco. We have many cash machines in the historical center to withdraw money.  You can also pay by PAYPAL online but you will have to pay a 5.5% service charge, charged by PAYPAL.  To pay your balance through PAYPAL, you need to log into your PAYPAL account using our email address of info@kenkoadventures.com.

HOW DO I QUALIFY FOR THE STUDENT DISCOUNT?

According to our goverment Laws you must be under 18 years of age at the time of your trek, tour, or visit to Machu Picchu (students 18 & above need ISIC cards). For example if you book a trek at the age of 17 but you turn 18 before you do your trek, you do not qualify for a student discount.

 students from 12 to 17 years old , they get discount of $20.

 childrem from  age of 2 to 12 they get a discount of $20.

childrem from the age of 0 to 2  they are free.

All students must send a copy of their passport at booking time to get the discount.

We need a copy at info@kenkoadventures.com.

HOW DO I GET THE STUDENT ISIC CARD DISCOUNT?

The ISIC Student can get Discount of US$25.

You must have a valid current internationally accepted ISIC card in your name.

They  could apply for the ISIC Card at https://www.isic.org/

You must provide a copy of your ISIC card at your booking time.

Send us a copy at info@kenkoadventures.com.

MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?

 “No”. Once the tickets have been bought the government does not allow any changes, so we can’t change any departure date. Tickets are not transferable nor refundable unfortunatly.

*** If you cancel your Cusco or Machu Picchu Tour, the deposit is not refundable at all!

DO I NEED MY ORIGINAL PASSPORT FOR THE CUSCO MACHU PICCHU TOUR

Yes,  You have to get your original passport and it is very important and it have to be the same passport number that you sent to us at book time, and also train ticket, other entrances and reservations Will have the same document. The rangers will check when you enter Machu Picchu. The train company will also check your passport before to board your the train.

In case you are changing  your Passport or you lost it and you get a new one , go ahead and send us your new passport information to secure your permit, and we can change it and  when you get to our country no surprices and every thing Will be fine.

HOW IS THE CLIMATE IN CUSCO

The climate in our country is very variant and does not consider the normal 4 seasons. Here, in just one day we can see all of the seasons! And this is why we recommend our visitors to be prepared for any occasion, either for rain or sunny days.

A very important factor which alter our world  is global warming, which has evolved into a high risky contributor due to the glaciers melting in Peruvian Andes, and it also affect the normal development of our weather.

Nonetheless, something that is very marked in our country and in some cities here in the Andes is that we only have 2 main seasons during the year:

Dry Season: We consider the dry season from the end of April until the end of September, in this period the first rains will start. For this reason this is the best time to visit our region and our amazing Machu Picchu and also avoid any inconveniences.

Rainy Season: This season starts on October until the end of April approximately, so during this time it is advised to all of our visitors to pack their belongings into waterproof bags, as in our region it can be sunny the first 2 hours and then have a heavy rain.

We know that there are extreme climates worldwide, but this must not stop us from our longing and desire to explore the world, to discover marvelous cultures and interact with them. Be welcomed to Perú and Machu Picchu.

Huayna Picchu and Machu Picchu Mountain information.

Huayna Picchu Mountain:

This mountain is located inside Machu Picchu Archaeological Park, which is located at 300 meters more than Machu Picchu Inca Citadel; here it takes approximately just 45 minutes hiking up and other 45 minutes hiking down. This Mountain conserves some archaeological remains as the Moon Temple and other precincts that are interconnected with authentic trails, steps, tunnels and natural formatted caves which made the view more interesting. Without any doubt, this is one of the best attractions of Machu Picchu; the Huayna Picchu Mountain offers a 360 grades view and a stunning view of Machu Picchu Inca Citadel, Machu Picchu Mountain and the famous Sun Gate (Inti Punku). Currently our government through Ministry of Culture, maintain the visitors income controlled per day, only 400 tickets are offered per day and divided in 2 groups of 200 each. The first schedule starts from 7:00 to 08:00 am and the second from 10:00 to 11:00 am, for this reason its demand is growing day by day and if any of our visitors is interested in this hike, then it is necessary to make a booking at least with 3 months in advance in order to guarantee their visit to this extraordinary place.

Machu Picchu Mountain:

This mountain is located inside the park as well, and is only 1:20 hrs away hiking by your own. Once you reach the summit, you will take impressive photos with panoramic views of the entire valley in which is situated Machu Picchu inca citadel, you will also have impressive views of the Andes Mountain range and the glaciers that protect this unique ecosystem.

The demand to obtain permits for this hike is quickly growing up, for this we advise a minimum of 2 months in advance to book the tickets, as there is a limit for visitors per day to experience this amazing hike. This hike has 2 schedules, the first from 07:00 am to 08:00 am and the second from 09:00 am to 10:00 am with a limit of 200 people per group.

NOTE: Kenko Adventures guarantees the visit to these attractions in any of our tours if you make the booking early enough in advance.