About us | Kenko Adventures

Inca Trail, Treks & Tours to Machu Picchu

Local company based in Cusco

We are not just a company; we are a family born in the heart of Cusco. Kenko Adventures began as a dream to share the magic of our home with the world. We are a 100% local company and a licensed Peru tour operator. Our mission is to guide you through the Andes, creating experiences that go beyond the trail. We want you to feel the soul of Peru in every step you take with us. Our passion is crafting unforgettable experiences that become the highlight of your journey.

Kenko Adventures Travel Agency - Kenko Adventures

More than a tour, a partnership with Peru

We believe tourism must be a force for good. This principle guides every decision we make. We are deeply committed to sustainable tourism Peru, ensuring our adventures benefit everyone, especially the communities that welcome us. We create meaningful jobs for our local brothers and sisters; the porters, horsemen, and chefs who are the true heart of our operations. This philosophy is detailed in our approach to Kenko Adventures social projects, which supports education and wellness in the villages we partner with. We strive to present our real culture, creating a connection between you and the vibrant life of the Andes.

Why we are your best choice for adventure

Choosing the right Cusco adventure travel company is one of the most important decisions youâ€™ll make for your trip. At Kenko Adventures, we are committed to making your journey seamless, safe, and truly extraordinary. Hereâ€™s why travelers from around the world trust us:

We are local experts: As a proud 100% Peruvian company, our roots run deep in Cusco. Our team is made up of expert local guides, whose deep knowledge and genuine passion bring Peruâ€™s rich history, culture, and landscapes to life.
Personalized, small-group service: We intentionally keep our group sizes small â€” no more than 7 travelers per group. This allows for more personal attention, flexibility, and a closer connection to your guide and fellow adventurers â€” something you wonâ€™t find with larger tour operators.
Gourmet food on the trail: We believe adventure should be delicious. Our chefs prepare generous, gourmet Peruvian meals that are a highlight of every trek. Explore the unique food on the Inca Trail we proudly serve.
First-Class equipment: Your comfort and safety are paramount. We provide professional Kenko Adventures Camping Equipment on all our treks, including private toilets and hot showers for a touch of comfort under the stars.
Unique, unforgettable itineraries: We design our own routes for treks like the Classic Inca Trail and our alternative Salkantay Treks. Our goal is to provide authentic Peru experiences that take you on a genuine, once-in-a-lifetime holiday.
Your safety is our priority: As an official Inca Trail tour operator with a flawless safety record, we take every measure to ensure your well-being. Our team is fully trained and equipped to handle any situation. We also highly recommend travel insurance for complete peace of mind.
Guaranteed departures & fair prices: Once your booking is confirmed, your departure is guaranteed â€” no cancellations due to minimum group size. Plus, the price you see is the price you pay, with no hidden fees or last-minute surprises.

Kenko Adventures Tour Operator Policies

1. Quality Policy

The company is committed to providing high-quality tourism services, ensuring the safety, satisfaction, and well-being of our passengers. All our services comply with the current regulations established by the Ministry of Foreign Trade and Tourism (MINCETUR), the National Service of Natural Protected Areas (SERNANP), and all regulations applicable to the Inca Trail and The company must provide all the necessary facilities to enable inspection and oversight in the performance of its duties. .

2. Safety Policy

The safety of our passengers and staff is our highest priority.
All guides hold valid certifications and receive training in first aid and emergency response.
Every departure includes a first aid kit and communication equipment whenever conditions require.
Before the hike begins, passengers receive a mandatory safety briefing covering risks and preventive measures.
The company maintains emergency response and evacuation protocols. Click here

3. Environmental Policy

The company conducts its operations under the principles of sustainable tourism and respect for the natural and cultural heritage.

We are committed to:

Leaving no waste along the trail.
Promoting the "Leave No Trace" principles.
Reducing the use of single-use plastics.
Encouraging the responsible use of water and energy.
Respecting wildlife, flora, and archaeological heritage.
Complying with the regulations established by RP336-2016 SERNANP . Click here

4. Social Responsibility Policy

The company promotes the sustainable development of local communities by:

Hiring local staff whenever possible.
Providing fair and timely compensation to porters, cooks, and other team members.
Respecting Andean culture and traditions.
Providing ongoing staff training.
5. Customer Service Policy

We are committed to:

Providing clear and accurate information before purchase.
Responding to inquiries and requests professionally.
Resolving complaints promptly and fairly.
Maintaining consistent communication before and during the trip.
Guaranteeing respectful, courteous, and inclusive service.

6. Reservation Policy

Reservations are confirmed only upon receipt of the deposit established by the company.
Access to the Inca Trail is subject to the availability of permits issued by the competent authorities.
The personal information provided by the passenger must exactly match the information shown on their passport or official identification document.

7. Cancellation and Refund Policy

Inca Trail permits are personal, non-transferable, and non-refundable, in accordance with current regulations.
Additional services may be subject to specific cancellation conditions.
In cases of force majeure, the company will evaluate available alternatives in accordance with applicable laws and the terms and conditions of its service providers.
8. Personal Data Protection Policy

The company protects the personal information of its customers in accordance with applicable data protection legislation.

Collected information will be used solely for:

Reservation management.
Permit processing.
Coordination of tourism services.
Communication with passengers.

Personal information will not be shared with third parties except when necessary to provide the contracted services or when required by law.

9. Passenger Code of Conduct

Passengers are required to:

Follow the instructions provided by the guide.
Respect and protect the natural and cultural heritage.
Maintain respectful behavior toward other visitors, local communities, and company staff.
Refrain from using illegal substances during the tour.
Comply with all regulations established by the competent authorities.
The company reserves the right to suspend the participation of any passenger whose behavior poses a risk to the group or violates the regulations governing the Inca Trail according the RP336-2016 Aticle 25. Click here

10. Health Policy

Passengers are responsible for informing the company in advance of any medical condition, allergy, or physical limitation that may affect their participation.

The company recommends that passengers:
Purchase comprehensive travel insurance.
Acclimatize properly before beginning the trek.
Bring any necessary personal medications.

11. Equality and Non-Discrimination Policy

The company provides its services without discrimination based on nationality, gender, sexual orientation, religion, disability, age, ethnicity, or any other characteristic protected by law.

12. Anti-Corruption Policy

The company maintains a zero-tolerance policy toward corruption, fraud, bribery, and conflicts of interest.

All employees and collaborators are expected to perform their duties with transparency, ethics, honesty, and integrity.

13. Continuous Improvement Policy

The company periodically reviews its processes to continuously improve service quality through:

Customer satisfaction evaluations.
Ongoing staff training.
Regular review of operational procedures.
Implementation of corrective and preventive actions.

14. Regulatory Compliance

The company complies with all applicable laws and regulations issued by the competent authorities, including those related to tourism, cultural heritage, protected natural areas, occupational health and safety, environmental protection, and personal data protection.

All employees and collaborators are responsible for understanding and complying with these policies as part of their commitment to operational excellence and sustainable tourism.

Begin your journey with us

We have shared our story, our values, and our commitment. Now, we invite you to start your own adventure. Explore our legendary Machu Picchu hikes or discover hidden gems on our Cusco day trips. The Andes are calling, and we are ready to guide you.